About iAssist Services Ltd
Our Experience
Welcome to iAssist! I’m Matt, the founder of a virtual assistant service dedicated to simplifying your workload and helping your business thrive. With over 20 years of experience across the UK, Germany, and Switzerland, I specialise in customer success, project management, and strategic problem-solving. My mission is to deliver personalised support that drives efficiency and empowers businesses to reach their full potential.
I’m deeply passionate about helping others achieve their goals, combining professionalism with genuine compassion to ensure my clients feel supported every step of the way. Outside of work, I dedicate my time to volunteering and exploring the latest technologies, always striving to bring innovation and care to everything I do.
Our Approach
I bring a rich blend of experience across industries such as SaaS, sustainability, commercial real estate, event management, and hospitality. Throughout my career, I’ve taken on roles that focus on enhancing customer outcomes, streamlining processes, and delivering measurable results.
- Customer Success Management
I’ve led global portfolios, driving business growth through strategic success planning, retention initiatives, and personalised engagement strategies. By aligning customer needs with innovative solutions, I’ve built long-term partnerships that stand the test of time.
- Software Consultancy
I’ve provided expert guidance in implementing and configuring enterprise software solutions, ensuring they meet the unique needs of each client. My work includes training end-users for seamless adoption, digitising processes to enhance efficiency, and improving workflows to maximise the value of their technology investments.
- Project and Account Management
Working closely with cross-functional teams, I’ve ensured seamless customer experiences from onboarding and training to ongoing support and troubleshooting, always keeping customer satisfaction at the heart of every project.
- Hospitality and Event Management
My experience in 4- and 5-star hotels taught me the art of service excellence and client relations. I’ve managed restaurant operations, room reservations, and events ranging from conferences to trade shows, sharpening my organisational skills and adaptability.
This diverse experience gives me a unique perspective on the challenges businesses face and the strategies needed to overcome them. Whether it’s refining processes, managing projects, or ensuring customer success, I’m here to provide tailored, results-driven support to help your business thrive.
Our Services
We understand that every business is unique. That’s why we take the time to understand your specific needs and challenges, delivering customised solutions that fit seamlessly into your workflow.
Our approach is simple yet impactful:
- Tailored Solutions
We understand that every business is unique. That’s why we take the time to understand your specific needs and challenges, delivering customised solutions that fit seamlessly into your workflow.
- Proactive Support
We don’t just respond to your requests; we anticipate your needs and identify opportunities to streamline processes and improve productivity.
- Clear Communication
Transparency and regular updates are at the heart of our work. You’ll always know what we’re working on and how it’s progressing.
- Commitment to Excellence
Our goal is to help your business thrive. We bring a meticulous eye for detail and a dedication to delivering top-notch service every step of the way.Our pricing is competitive and varies depending on the services you require. Contact us for a quote and we will work with you to create a customized plan that fits your budget.