PRICING

Pay as you go (PAYE)

(no VAT applicable)

minimum of 2 hour billed

Ideal For: Businesses who need occasional or ad hoc support.

Benefits:

Flexibility: No long-term commitment.
Clear Cost Control: Pay only for the hours you use.
Accessibility: Suitable for last-minute, one-off tasks or irregular workloads.
Transparent Tracking: Detailed time logs and notifications at 75% usage.

Essential Retainer

(no VAT applicable)

minimum of 8 hours per month

Ideal For: Businesses with ongoing support needs who value consistency and discounted rates.

Benefits:

Cost Savings: Reduced hourly rates as you commit to more hours.
Rollover Hours: Unused hours can roll over for one additional month.
Priority Service: Retainer clients are prio

Essential Retainer

(no VAT applicable)

minimum of 8 hours per month

Ideal For: Businesses with ongoing support needs who value consistency and discounted rates.

Benefits:

Cost Savings: Reduced hourly rates as you commit to more hours.
Rollover Hours: Unused hours can roll over for one additional month.
Priority Service: Retainer clients are prioritized for task scheduling.
Predictable Budgeting: Predefined hours provide financial predictability.
Dedicated Partnership: Consistent collaboration fosters efficiency and understanding of your business needs.

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Premium Retainer

(no VAT applicable)

minimum of 40 hours per month

Ideal For: Businesses requiring

regular support, bespoke arrangements, or additional

flexibility.

Benefits:

After-Hours Support Included: Up to 4 hours/month of after-hours or urgent work without the 1.5x rate.
Unused Hours Guarantee: 100% rollover to the next month (no expirati

Premium Retainer

(no VAT applicable)

minimum of 40 hours per month

Ideal For: Businesses requiring

regular support, bespoke arrangements, or additional

flexibility.

Benefits:

After-Hours Support Included: Up to 4 hours/month of after-hours or urgent work without the 1.5x rate.
Unused Hours Guarantee: 100% rollover to the next month (no expiration within a rolling 2-month period).
Quarterly Strategy Session: A dedicated call to assess goals and optimize workflows.
Priority Access: Fast-tracked service for urgent tasks and short-notice requests.
Custom Solutions: Tailored packages to fit unique or evolving business needs (e.g., full project management, recurring tasks).

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TERMS OF SERvice

Business Hours and Urgent Work Rates

Standard Business Hours: Monday to Friday, 9:00 AM to 5:30 PM.
After-Hours and Urgent Work: Charged at 1.5x the regular rate.
- Example scenarios include:
  - Work requested for completion outside standard hours.
  - Same-day turnaround for tasks exceeding two hours.
  - Weekend or public holiday requests.

Time Tracking

All work is tracked in 15-minute increments.
Clients will be notified when 75% of allocated hours have been used.

Invoicing and Payment Methods

Billing Period: Invoices are issued monthly in advance based on your selected service tier.
Payment Terms: Payments are due within 7 days of the invoice date. Late payments may result in a temporary suspension of services until the payment is received.
Minimum Billing:
- Up to 8 hours: Minimum of 2 hours billed.
- 8 to 39 hours: Minimum of 5 hours billed per month.
- 40+ hours: Minimum of 40 hours billed per month.
Rollover Hours: Unused hours (if applicable to your plan) may roll over as per your plan’s benefits. Please note rollover hours expire after the specified period.
New Clients: Payment terms for new clients require a 50% deposit of the estimated first billing prior to the commencement of work.
Accepted payment methods: Bank transfer, Credit Card

Additional Costs

Our rates include time spent on the assignment, liaison with the client by telephone, email, or face-to-face meetings, including initial briefings.
Software subscriptions, licenses, third-party service fees, and any additional specific costs incurred, such as stationery, postage, and packaging, are not included in my rates and will be billed separately at cost price if required.

Cancellation and Refund Policy

Notice Period:

To cancel services, you must provide written notice at least 14 days before the next billing cycle.

Refunds:

Prepaid hours are non-refundable, except in cases where services cannot be delivered due to our inability to meet agreed commitments.
For cancellation of ongoing work within a billing period, any unused hours will not be refunded but can be rolled over if permitted by your plan.

Refunds are only provided in the following scenarios:

Failure to deliver agreed-upon services.
Mutual agreement to terminate the service with unused hours remaining. Refunds will be processed within 14 days of confirmation.

PRICING

TERMS OF SERvice

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